Encrypted patient records: names and lab reports locked on your computer
Switch on encryption and patient names, phone numbers, addresses and lab report files are locked on your clinic computer before they are saved. Our servers, backups and logs hold only the locked version, so even we cannot see who your patients are.
On your clinic computer
- Sara Bibi
- 0300 1234567
- cbc-report.jpg
Stored on our server
- 9f3a·c1e7·04bd·7a92
- e2b8·77f0·a9c3·51de
- locked file
Clinical note
Fever and sore throat for 3 days. BP 130/85.
What gets locked
Name, phone, address, age and date of birth, gender, blood group and emergency contact. Lab report files and their file names. The patient summary kept after a dictated visit.
What stays readable, without names
Clinical notes, exams, medicines and lab values stay readable to the system so dictation and the safety checks keep working, but they are stored without the patient's name. Visit dates, tokens and fees stay as they are.
Your password is the key
Each login has its own key, made from its password on your computer. We never receive the password. A receptionist only gets access after you compare a code on both screens and press "Give access".
A printed recovery code
When encryption is switched on you print a recovery code and keep it safe. It is the only way back in if you forget your password: nobody, including us, can reset it.
Dictations do not linger
When you save a dictated visit, its recording and text are deleted. A dictation you never save is deleted after 7 days.
Still your records to take
The encrypted backup restores into ClinicClerk and is safe to store anywhere. A readable copy, with every patient and their lab files, is built on your own computer whenever you want it.
Patient data encryption: common questions
Can you read my patients’ details?
Not with encryption switched on. Names, contacts and lab report files are locked on your clinic computer with a key made from your password, and only your logins can open them. Clinical notes, exams and medicines stay readable to the system so dictation and safety checks work, but they carry no names.
Is anything seen in readable form at all?
Yes, briefly, and we say so. While a dictation is drafted or a lab report is read for you, that text or file is processed in memory to do the job. What is stored afterwards is the locked version, and the dictation text is deleted once you save the visit.
What if I forget my password?
Use the printed recovery code to set a new one. If the password and the recovery code are both lost, nobody, including us, can open the locked details again, so keep the code somewhere safe.
I already use ClinicClerk. Can I switch it on?
Yes. We switch it on for your clinic outside clinic hours, after a backup. You print your recovery code, then press "Secure my data" and your existing patients and lab files are locked one by one. New clinics can have it on from the first day.
Does it cost extra?
No. It is available on every plan. Ask us on WhatsApp to switch it on.
Other features
See it with your own patients’ words.
A 15-minute demo on WhatsApp video. Dictate a real visit, in Urdu or English, and watch the prescription appear.